T&Cs

Visitors to our Web site and purchasers of our services are required to accept the following terms and conditions in return for the information, our business and the services we provide via this web site and our Facebook page.

Web Site
1. We use all our reasonable efforts to include accurate and up to date information on our web pages. Information is for guidance only and is not intended to form any part of a contract and can be subject to change without notice. We shall not be liable for any direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.
2. The information on these web pages has been prepared with reasonable care and is believed by us to be legal, honest, decent and truthful as of the date of its preparation.
3. You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if we have been advised of the possibility of any such damage.
4. We do not accept any liability in connection with any third party web sites which may be linked or accessible through our own web site and we do not endorse or approve the contents of any such site.
5. In relation to a dispute arising out of this web site you the user and we, Prime Fitness Ickenham Limited agree to submit exclusively to the jurisdiction of the courts of England and Wales.
6. Except where expressly stated to the contrary the text and graphics in the information contained in this web site is the copyright of Prime Fitness Ickenham Limited. You may download or print out individual selections of these web pages only if explicitly used for your own personal information and not to be publicly reproduced. Permanent copying or storage of whole or part of this web site or the information contained in it or reproduction or incorporation of any part of it in any other work or publication whether on paper or electronic media or any other form is expressly prohibited.
7. The entire contents of these web pages remain the property Prime Fitness Ickenham Limited and are copyright with all rights reserved.

Personal Coaching 
All fees shall be fixed by Prime Fitness Ickenham Limited and may be altered at any time. Clients will be notified (by notices posted on our web site and Facebook page) of any changes in the fees prior to the date of the alteration.

1) On payment of fees, a client is entitled to use Prime Fitness Ickenham Limited facilities with frequency of use relating to the Personal Coaching agreement.
2) The first payment shall be due and payable on the signing of the agreement. Subsequent payments shall be due and payable as detailed in the Personal Coaching agreement. 

Courses & Special Events 
Courses and special event fees shall be fixed by Prime Fitness Ickenham Limited and may be altered at any time. Clients will be notified (by notices posted on web site and Facebook page) of any changes in the fees prior to the date of the alteration.

1) On payment of course or special event fees, a client is entitled to use Prime Fitness Ickenham Limited facilities only for the time period of the contracted course or event.
2) Prime Fitness Ickenham Limited reserves the right to reject a course or special event booking, or refuse admission, without ascribing any reason.

Pay-as-you-go 
All pay-as-you-go fees shall be fixed by Prime Fitness Ickenham Limited and may be altered at any time. Clients will be notified (by notices posted on web site and Facebook page) of any changes in the fees prior to the date of the alteration.

1) On payment of pay-as-you-go fees, a client is entitled to attend Prime Fitness Ickenham Limited only for the time period of the contracted class and use only directed facilities.
2) Prime Fitness Ickenham Limited reserves the right to reject a pay-as-you-go booking, or refuse admission, without ascribing any reason.

Direct Debit Payments
Direct debits are a full binding contract between Prime Fitness Ickenham Limited and the client and will automatically continue until Prime Fitness Limited is notified otherwise. Any Personal Coaching agreement must hold an active direct debit in order to be active. Without an active direct debit, the Personal Coaching agreement will be unusable until instated.

Cancellation of Personal Coaching Agreements, Courses & Special Events
1) Prime Fitness Ickenham Limited is not liable to refund any monies in relation to Personal Coaching agreements, Courses or Event bookings should the receipt of cancellation not be received at least seven days in advance of the first scheduled class date or date of event.
2) Prime Fitness Ickenham Limited is not liable to refund any monies in relation to course bookings should you decide not to continue with the full term of the course after the commencement of the course.
3) The client agrees that it is their responsibility to attend all course sessions as stated in the agreement. The client agrees that if any course session is not attended it is their responsibility to make up that session before the next scheduled course session takes places. The client agrees that they shall pay the current cost of a Personal Coaching session for that session. 
4) Prime Fitness Ickenham Limited reserves the right to refuse admission and/or to expel or suspend any client forthwith if any client shall, in the opinion of Prime Fitness Ickenham Limited, cause nuisance or annoyance to the other Prime Fitness Ickenham Limited clients or guests; and for any breach of Prime Fitness Ickenham Limited’s Code of Conduct, or for any other reason which Prime Fitness Ickenham Limited may deem appropriate.

Pay-as-you-go Personal Coaching
1) Pay-as-you-go Personal Coaching appointments require 24-hour notice of cancellation. Cancelling within this 24-hour period will result in the appointment being forfeit and any fees non-refundable.
2) All fees for Personal Coaching appointments must be made in advance of the date of the appointment.
3) All appointments, unless agreed, are 60 minutes in duration. Any late arrival to an appointment will still mean that the appointment will finish on pre agreed time.
4) All individual Personal Coaching sessions booked must be used within one month of date of purchase.
5) All Personal Coaching sessions booked as a one month, three month or four month pack must be used within the expiry date and cannot be rolled over to the following period.
6) Once booked, paid for, and within the cancelation period there are no refunds for Personal Coaching sessions for any reasons.

Release of Liability
1) Client’s acknowledgement and assumption of risk and full release from liability of Prime Fitness Ickenham Limited: client acknowledges that the Personal Coaching/Nutritional service programs purchased hereunder includes participation in strenuous physical activities, including, but not limited to, running, weight training, stationary bicycling, gymnastic movements, various aerobic conditioning machinery and various nutritional programs offered by Prime Fitness Ickenham Limited (the “physical activities”). Client acknowledges these physical activities involve the inherent risk of physical injuries or other damages, including, but not limited to, heart attacks, muscle strains, pulls or tears, broken bones, shin splints, heat exhaustion, knee/lower back/foot injuries and any other illness, soreness, or injury, however caused, occurring during or after client’s participation in the physical activities. Client further acknowledges that such risks include, but are not limited to, injuries caused by the negligence of an instructor or other person, defective or improperly used equipment, over-exertion of a client, slip and fall by client, or an unknown health problem of client.
2) Client agrees to assume all risk and responsibility arising from participation in the physical activities. Client affirms that client is in good physical condition and does not suffer from any disability that would prevent or limit participation in the physical activities. Client acknowledges participation will be physically and mentally challenging, and client agrees that it is the responsibility of client to seek competent medical advice regarding any concerns or questions concerning the ability of client to take part in Prime Fitness Ickenham Limited’s physical activities. By signing this agreement, client affirms that he or she is capable of participating in the physical activities. Client agrees to assume all risk and responsibilities for exceeding his or her physical limits.
3) Client, on behalf of client, his or her heirs, assigns and next of kin, waives any claims against and releases Prime Fitness Ickenham Limited (as well as any of its owners, employees, or other authorised agents, including independent contractors) from any and all liability, claims and/or causes of action that client may have for injuries or other damages of any kind, including but not limited to punitive damages, arising out of participation in Prime Fitness Ickenham Limited activities, including, but not limited to the personal training/nutritional programs and the physical activities.
4) Fitness program agreement services: The service being requested is for coaching designed to progress you toward improved health and fitness. The agreement is for coaching services over a specific period of time during which the student is eligible to partake in any and all activities in accordance with their agreement. 
5) Successors and assigns: Client agrees that all terms and conditions of this agreement shall be binding upon the heirs, personal representatives, lawful successors, and assigns of client, and anyone claiming by or through client.
6) Enforceability: The parties agree that if any provision or portion of this agreement is declared void and unenforceable, such provision or portion of a provision shall be deemed severed from this agreement, which shall otherwise remain in full force and effect. However, client specifically agrees all the terms and conditions are to be enforced and client specifically waives any statute or other right of any type, which would invalidate the enforceability of any provision or portion of a provision of this agreement.
7) The following information has been produced to ensure that all clients are assured of a comfortable and enjoyable experience on each and every one of their visits. Although the items in this list are detailed in their nature, it is anticipated that for the majority of clients there will be little or no need ever to refer to them. They do however allow Prime fitness Ickenham Limited to provide a service that we believe is second to none.

Code of Conduct
Prime Fitness Ickenham enforces a Code of Conduct that ensures mutual respect and fair treatment to all. This Code of Conduct is applicable to all and has no exceptions. The full Code Of Conduct is viewable at: https://www.primefitnessickenham.com/code-of-conduct.

Use of The Facilities
A client is entitled to use Prime Fitness Ickenham Limited’s facilities providing always that Prime Fitness Ickenham Limited may at any time withdraw all or part of its facilities for any period or periods and without notice, where practicable, in connection with any cleaning, repair, alteration, maintenance or security work or for reasons beyond their control.

Smoking
Please note that Prime Fitness Ickenham Limited is designated a non-smoking environment.

Social Activities
Prime Fitness Ickenham Limited reserves the right at any time, and without notice, to set aside facilities for exhibitions or other social activities.

Physical Activities
1) Clients are particularly advised not to undertake strenuous physical activities for which they might be medically unfit. Clients who have any reservations as to their physical condition are advised to have a medical check-up before embarking on any exercise. The exercise programmes and facilities provided are designed with safety in mind, these are however used entirely at the client’s own risk. All clients must undergo a health check and basic supervised instruction session before using the gym.
2) Appropriate clothing must be worn at all times. Access to the gym and booking classes can be carried out using your personal login to our online scheduling software.
3) Clients perspiring excessively are advised to take the appropriate steps to prevent it affecting other clients and wipe equipment after use.

Safety & Hygiene
In the interest of safety and hygiene, no crockery or glasses are allowed within the facilities training areas. In the event of a fire, cleints are asked to make their way in an orderly fashion to the nearest available exit.

Lost Property
All lost property found on the premises should be handed into a Prime Fitness Ickenham employee. Items will be stored for one month and then donated to local charities.

Liability
1) Prime Fitness Ickenham Limited’s liability for loss or damage to clients’ property is strictly limited to any damage or loss suffered as a result of negligence of Prime Fitness Ickenham Limited, its staff or agents. Without exception Prime Fitness Ickenham Limited will not accept liability for money, valuables or other personal property of clients.
2) Prime Fitness Ickenham Limited reserves the right, at its absolute discretion, to refuse to store any such personal property of clients.
3) Prime Fitness Ickenham Limited cannot accept any liability for any accident to any client or guest that may occur on the premises other than the liability that may arise from negligence of Prime Fitness Ickenham Limited, its staff or agents.
4) Any client who suffers an accident on Prime Fitness Ickenham Limited premises must report the accident, and the circumstances under which it occurred, to a staff member immediately following the accident.
5) Neither Prime Fitness Ickenham Limited, its health & fitness specialist instructors or other employees, servants or agents (including every independent contractor from time to time employed by Prime Fitness Ickenham Limited) shall in any circumstances whatsoever be under any liability whatsoever to the applicant for any loss, damage or injury (including death) whether accidental or otherwise of whatsoever kind arising during or resulting from participating in the exercise programme.

General
1) Clients must at all times observe the Code of Conduct and Box Rules, and comply with any reasonable directions which the manager may give to ensure the smooth operation of Prime Fitness Ickenham Limited, the facilities and the convenience of clients.
2) Credit shall not be granted by Prime Fitness Ickenham Limited to any client. Any and all costs incurred by the clients during their visit to Prime Fitness Ickenham Limited must be paid prior to leaving Prime Fitness Ickenham Limited.
3) Any dispute or difference that may arise with regard to the interpretation of these rules shall be determined by the manager whose decision shall be final.
4) Prime Fitness Ickenham Limited reserves the right to amend these rules and all tariff charges at any time and without notice to the individual clients although notification of the change will be posted on the web site and Facebook. If any provision in these rules is declared illegal or otherwise unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law & Jurisdiction of The Courts
This agreement shall be governed by and construed with English Law and the parties agree to submit any disputes to the exclusive jurisdiction of the English Courts.

Terms & Conditions of Sale – Pricing
We may change the advertised price of a product or service at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of our acceptance of your order. We try to ensure prices displayed on our website are correct at all times. However, should a pricing error arise we will inform you of the correct price before we take payment and you may choose to either proceed with or cancel the order. The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.

Complaints Procedure
Prime Fitness Ickenham views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received.

If we, Prime Fitness Ickenham are unable to resolve a complaint that you make within eight weeks you can take your complaint to Retail Dispute Resolution.

This is an independent organisation which specialises in providing an alternative dispute resolution service for consumers and retailers. For our full Complaints Procedure Of Prime Fitness Ickenham click here.